Eligibility for Refunds

• Damaged or Defective Products: If you receive damaged or defective coffee products, please contact us within 7 days of receiving your order.  We will provide instructions for returning the item, and upon inspection, we will issue a refund or replacement.
• Incorrect Items: If we send you the wrong coffee, please notify us within 7 days of receiving your order.  We will arrange for the correct items to be shipped to you or issue a refund.
• Merchandise items must be returned in original new condition including all original packaging.

 

Non-Refundable Items

• Opened or Consumed Products: Due to the nature of our coffee products, we cannot accept returns or issue refunds for items that have been opened, brewed, or consumed, unless they are damaged, defective, or sent in error

 

Refund Process

• Contact Customer Support: To initiate a refund request, please contact our customer support at hello@astrocoffee.nz. Please provide your order number and a detailed explanation for the reason for the refund request.
• Return Instructions: If your request is approved, we will provide you with instructions on how to return the item(s).
• Refund or Replacement: Once we receive and inspect the returned item(s), we will process the credit or replacement.  Refunds will be issued to the original payment method used for the purchase.

Shipping

• Original shipping charges are non-refundable